View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0000050||TeraCopy||(No Category)||public||2017-02-11 12:44||2017-02-25 21:06|
|Product Version||3.0 RC 2|
|Target Version||Fixed in Version||3.0|
|Summary||0000050: Freeze while copying, requires kill via task manager.|
|Description||Sometimes TeraCopy 3.0 RC 2 freezes while doing a copy job. Progress on the job ceases. The UI itself is not totally frozen -- you can scroll and buttons visually 'click,' but TeraCopy does not respond with the correct actions. The window can not be closed with the corner 'x'; killing it from the task manager is required.|
This error has occurred copying both to and from external hard drives. Both a USB 2.0 drive and a different USB 3.0 drive have resulted in the same failure.
As a result of the hard failure, it seems I must start over to get a copy-and-verify for the full directory tree. This is a big ordeal with a 6 hour transfer -- it's essentially the thing I reach for TeraCopy to prevent.
|Steps To Reproduce||Try to copy files from or to an external hard drive.|
|Tags||No tags attached.|
|OS Version||64 bit|
||I have to confirm this. Happened a couple of times on Win7 64 bit for me. Copying from one external USB drive to another.|
It happens to me as well, but in my case copying 3tb from internal drive to internal drive, so I don't think it's a USB specific problem. I'm running Win10 x64.
Other copying processes are working fine it's just Teracopy that's consistently stalling out.
Please test this version: https://s3.amazonaws.com/codesector-us/teracopy3-nightly.exe
If it still freezes, try disabling async file transfer in options.
||Seems to be working in the "released" version, which I'm assuming is the same or later than the nightly referred to above. I downloaded the nightly but before I had a chance to test it you put out the "release" version, so I tested that instead.|
||Thank you for testing|
|2017-02-11 12:44||jpaulos||New Issue|
|2017-02-16 06:39||BRX||Note Added: 0000020|
|2017-02-19 00:35||buzzword||Note Added: 0000021|
|2017-02-20 00:33||CodeSector||Status||new => assigned|
|2017-02-22 09:26||CodeSector||Relationship added||related to 0000059|
|2017-02-22 09:26||CodeSector||Note Added: 0000030|
|2017-02-25 18:25||buzzword||Note Added: 0000033|
|2017-02-25 21:06||CodeSector||Status||assigned => resolved|
|2017-02-25 21:06||CodeSector||Resolution||open => fixed|
|2017-02-25 21:06||CodeSector||Fixed in Version||=> 3.0|
|2017-02-25 21:06||CodeSector||Note Added: 0000034|