View Issue Details

IDProjectCategoryView StatusLast Update
0000041TeraCopy(No Category)public2017-02-19 02:57
Reporternzo 
PrioritynormalSeveritymajorReproducibilityalways
Status resolvedResolutionfixed 
Product Version3.0 RC 2 
Target VersionFixed in Version3.0 
Summary0000041: When started after install, error occurs.
DescriptionTerabyte partly opens, then hangs with error message and just a small strip of the top of the interface. Screen caps below
TagsNo tags attached.
OSWindows 7
OS Version32 bit

Relationships

Activities

nzo

2017-02-05 10:10

reporter  

CropperCapture[1].Jpg (11,857 bytes)
CropperCapture[1].Jpg (11,857 bytes)
CropperCapture[3].Jpg (7,835 bytes)
CropperCapture[3].Jpg (7,835 bytes)
bugreport.txt (18,041 bytes)
date/time          : 2017-02-06, 03:33:31, 931ms
computer name      : DEEPBLACK-PC
user name          : deepblack <admin>
registered owner   : deepblack
operating system   : Windows 7 Service Pack 1 build 7601
system language    : English
system up time     : 4 days 22 hours
program up time    : 210 milliseconds
processors         : 4x Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz
physical memory    : 1177/3539 MB (free/total)
free disk space    : (C:) 53.80 GB
display mode       : 1920x1080, 32 bit
process id         : $123c
allocated memory   : 60.42 MB
largest free block : 1.22 GB
executable         : TeraCopy.exe
exec. date/time    : 2017-01-31 01:27
version            : 3.0.1.0
compiled with      : Delphi 10.1 Berlin
madExcept version  : 4.0.16
contact name       : John Ess
contact email      : johnw@thewatermanchronicles.co.nz
callstack crc      : $04726881, $537b7c80, $537b7c80
exception number   : 1
exception class    : ESQLite3
exception message  : SQLite3 Error 14.

main thread ($5e8):
00571821 +011 TeraCopy.exe DISQLite3Api              sqlite3_raise_exception
005717e1 +019 TeraCopy.exe DISQLite3Api              sqlite3_check
006748d6 +05a TeraCopy.exe FileList        7222   +4 TFileList.openDB
0066049d +4e5 TeraCopy.exe FileList         660 +109 TFileList.Create
0068180f +07b TeraCopy.exe Main            1156   +9 openFileLists
006813f5 +11d TeraCopy.exe Main            1078  +45 Init
0068b954 +11c TeraCopy.exe Main           10972   +6 WindowProc
77da6feb +02b ntdll.dll                              KiUserCallbackDispatcher
77c9ecaa +02e user32.dll                             CreateWindowExW
00415873 +03f TeraCopy.exe Winapi.Windows            CreateWindowExW
0068c40f +4ff TeraCopy.exe Main           11711 +255 WinMain
77ad3c43 +010 kernel32.dll                           BaseThreadInitThunk

thread $11f0:
77da6a32 +0a ntdll.dll     NtWaitForWorkViaWorkerFactory
77ad3c43 +10 kernel32.dll  BaseThreadInitThunk

thread $164c:
77da6a32 +0a ntdll.dll     NtWaitForWorkViaWorkerFactory
77ad3c43 +10 kernel32.dll  BaseThreadInitThunk

thread $170c:
77da6a02 +0a ntdll.dll     NtWaitForMultipleObjects
77ad3c43 +10 kernel32.dll  BaseThreadInitThunk

modules:
00400000 TeraCopy.exe      3.0.1.0            C:\utilities\TeraCopy
55f00000 atidxx32.dll      8.17.10.625        C:\Windows\system32
5a3e0000 d2d1.dll          6.1.7601.17514     C:\Windows\system32
5c900000 aticfx32.dll      8.17.10.1404       C:\Windows\system32
5fdb0000 atiuxpag.dll      8.14.1.6463        C:\Windows\system32
6cae0000 DWRITE.DLL        6.1.7601.17514     C:\Windows\system32
717b0000 wsock32.dll       6.1.7600.16385     C:\Windows\system32
71880000 explorerframe.dll 6.1.7601.17514     C:\Windows\system32
719f0000 winmm.dll         6.1.7601.17514     C:\Windows\system32
71a30000 dxgi.dll          6.1.7601.17514     C:\Windows\system32
71ac0000 d3d10_1core.dll   6.1.7601.17514     C:\Windows\system32
71b30000 d3d10_1.dll       6.1.7600.16385     C:\Windows\system32
73dd0000 windowscodecs.dll 6.1.7601.17514     C:\Windows\system32
73f40000 DUI70.dll         6.1.7600.16385     C:\Windows\system32
74190000 propsys.dll       7.0.7601.17514     C:\Windows\system32
74290000 dwmapi.dll        6.1.7600.16385     C:\Windows\system32
742b0000 DUser.dll         6.1.7600.16385     C:\Windows\system32
742e0000 UxTheme.dll       6.1.7600.16385     C:\Windows\system32
74380000 COMCTL32.dll      6.10.7601.17514    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2
74a20000 powrprof.dll      6.1.7600.16385     C:\Windows\system32
74d40000 ntmarta.dll       6.1.7600.16385     C:\Windows\system32
751a0000 wkscli.dll        6.1.7601.17514     C:\Windows\system32
751b0000 netutils.dll      6.1.7601.17514     C:\Windows\system32
751c0000 netapi32.dll      6.1.7601.17514     C:\Windows\system32
75200000 FaultRep.dll      6.1.7601.17514     C:\Windows\system32
752d0000 version.dll       6.1.7600.16385     C:\Windows\system32
75bb0000 srvcli.dll        6.1.7601.17514     C:\Windows\system32
75e00000 SspiCli.dll       6.1.7601.17514     C:\Windows\system32
75e70000 CRYPTBASE.dll     6.1.7600.16385     C:\Windows\system32
75ef0000 profapi.dll       6.1.7600.16385     C:\Windows\system32
75f60000 MSASN1.dll        6.1.7601.17514     C:\Windows\system32
75f70000 KERNELBASE.dll    6.1.7601.17514     C:\Windows\system32
75fc0000 CRYPT32.dll       6.1.7601.17514     C:\Windows\system32
760e0000 WINTRUST.dll      6.1.7601.17514     C:\Windows\system32
76110000 CFGMGR32.dll      6.1.7601.17514     C:\Windows\system32
76140000 DEVOBJ.dll        6.1.7600.16385     C:\Windows\system32
761f0000 SHELL32.dll       6.1.7601.17514     C:\Windows\system32
76e40000 oleaut32.dll      6.1.7601.17514     C:\Windows\system32
76ed0000 SHLWAPI.dll       6.1.7601.17514     C:\Windows\system32
76f30000 SETUPAPI.dll      6.1.7601.17514     C:\Windows\system32
770d0000 ole32.dll         6.1.7601.17514     C:\Windows\system32
77230000 msvcrt.dll        7.0.7600.16930     C:\Windows\system32
772e0000 IMM32.DLL         6.1.7601.17514     C:\Windows\system32
77300000 sechost.dll       6.1.7600.16385     C:\Windows\SYSTEM32
77510000 WS2_32.dll        6.1.7601.17514     C:\Windows\system32
77550000 MSCTF.dll         6.1.7600.16385     C:\Windows\system32
77740000 advapi32.dll      6.1.7601.17514     C:\Windows\system32
777e0000 comdlg32.dll      6.1.7601.17514     C:\Windows\system32
779e0000 WLDAP32.dll       6.1.7601.17514     C:\Windows\system32
77a30000 GDI32.dll         6.1.7601.17514     C:\Windows\system32
77a80000 kernel32.dll      6.1.7601.17514     C:\Windows\system32
77b60000 USP10.dll         1.626.7601.17514   C:\Windows\system32
77c00000 CLBCatQ.DLL       2001.12.8530.16385 C:\Windows\system32
77c90000 user32.dll        6.1.7601.17514     C:\Windows\system32
77d60000 ntdll.dll         6.1.7601.17514     C:\Windows\SYSTEM32
77ea0000 LPK.dll           6.1.7600.16385     C:\Windows\system32
77eb0000 NSI.dll           6.1.7600.16385     C:\Windows\system32
77ec0000 PSAPI.DLL         6.1.7600.16385     C:\Windows\system32
77ee0000 RPCRT4.dll        6.1.7601.17514     C:\Windows\system32

processes:
0000 Idle                         0 0    0
0004 System                       0 0    0
0160 smss.exe                     0 0    0   normal C:\Windows\system32
0218 csrss.exe                    0 0    0   normal C:\Windows\system32
0268 wininit.exe                  0 0    0   high   C:\Windows\system32
0270 csrss.exe                    1 55   45  normal C:\Windows\system32
02a0 services.exe                 0 0    0   normal C:\Windows\system32
02b0 lsass.exe                    0 0    0   normal C:\Windows\system32
02b8 lsm.exe                      0 0    0   normal C:\Windows\system32
0300 winlogon.exe                 1 6    0   high   C:\Windows\system32
0358 svchost.exe                  0 0    0   normal C:\Windows\system32
03a0 ekrn.exe                     0 0    0   normal C:\Program Files\ESET\ESET NOD32 Antivirus
03c4 svchost.exe                  0 0    0   normal C:\Windows\system32
0420 svchost.exe                  0 0    0   normal C:\Windows\System32
0444 svchost.exe                  0 0    0   normal C:\Windows\System32
046c svchost.exe                  0 0    0   normal C:\Windows\system32
04f4 svchost.exe                  0 0    0   normal C:\Windows\system32
0548 svchost.exe                  0 0    0   normal C:\Windows\system32
0614 spoolsv.exe                  0 0    0   normal C:\Windows\System32
0630 taskhost.exe                 1 8    16  normal C:\Windows\system32
0680 svchost.exe                  0 0    0   normal C:\Windows\system32
06a4 Dwm.exe                      1 4    2   normal C:\Windows\system32
06cc Explorer.EXE                 1 405  241 normal C:\Windows
07a0 AppleMobileDeviceService.exe 0 0    0   normal C:\Program Files\Common Files\Apple\Mobile Device Support
07cc atkexComSvc.exe              0 0    0   normal C:\Program Files\ASUS\AXSP\1.01.01
00a4 iTunesHelper.exe             1 4    9   normal C:\Program Files\iTunes
01dc jusched.exe                  1 4    2   normal C:\Program Files\Common Files\Java\Java Update
01e0 ABNotify.exe                 1 10   9   normal C:\systemcare\AOMEI Backupper
0220 iconoid.exe                  1 22   181 normal C:\utilities\Iconoid
0228 MOM.exe                      1 5    9   normal C:\Program Files\AMD\ATI.ACE\Core-Static
021c wfc.exe                      1 76   29  normal C:\SECURITY\Windows Firewall Control
0274 RemindMe.exe                 1 114  60  normal C:\utilities\Remind-Me
0514 ASGT.exe                     0 0    0   normal C:\Windows\System32
055c ABService.exe                0 0    0   normal C:\systemcare\AOMEI Backupper
0814 mDNSResponder.exe            0 0    0   normal C:\Program Files\Bonjour
0858 DCRServ.exe                  0 0    0   normal C:\SECURITY\DriveCrypt 5
08c0 CCC.exe                      1 50   24  normal C:\Program Files\AMD\ATI.ACE\Core-Static
0a7c nlssrv32.exe                 0 0    0   normal C:\Windows\system32
0a94 NMSAccessU.exe               0 0    0   normal C:\Windows\system32
0ac4 SamsungRapidSvc.exe          0 0    0   normal C:\Windows\system32\RAPID
0ae8 svchost.exe                  0 0    0   normal C:\Windows\system32
0b10 wfcs.exe                     0 0    0   normal C:\SECURITY\Windows Firewall Control
0be8 wmiprvse.exe                 0 0    0   normal C:\Windows\system32\wbem
0ddc egui.exe                     1 325  88  normal C:\Program Files\ESET\ESET NOD32 Antivirus
0edc Samsung Magician.exe         1 165  352 normal C:\Program Files\Samsung Magician
0a30 svchost.exe                  0 0    0   normal C:\Windows\system32
0a50 iPodService.exe              0 0    0   normal C:\Program Files\iPod\bin
0414 WUDFHost.exe                 0 0    0   normal C:\Windows\System32
1018 svchost.exe                  0 0    0   normal C:\Windows\System32
0c70 vlc.exe                      1 149  64  normal C:\utilities\VLC
0fc8 taskhost.exe                 1 4    7   normal C:\Windows\system32
1180 SyncBackPro.exe              1 194  77  normal C:\utilities\SyncBackPro
0d24 conhost.exe                  1 5    0   normal C:\Windows\System32
1144 TypeItIn.exe                 1 187  223 normal C:\utilities\TypeItIn
1490 audiodg.exe                  0 0    0
0ca0 dllhost.exe                  0 0    0   normal C:\Windows\system32
128c msdtc.exe                    0 0    0   normal C:\Windows\System32
0928 PDEngine.exe                 0 0    0   normal C:\Program Files\Common Files\Raxco\Shared
1450 firefox.exe                  1 160  64  normal C:\Program Files\Mozilla Firefox
0a00 PDExploNXP.exe               1 504  242 normal C:\Program Files\Avanquest\PowerDesk
16e4 UI5.exe                      1 1088 117 normal C:\systemcare\Ashampoo UnInstaller 5
0b5c UI5Log.exe                   1 65   32  normal C:\systemcare\Ashampoo UnInstaller 5
1218 TeraCopyService.exe          0 0    0   normal C:\utilities\TeraCopy
123c TeraCopy.exe                 1 145  66  normal C:\utilities\TeraCopy

hardware:
+ Computer
  - ACPI x86-based PC
+ Disk drives
  - Samsung SSD 840 EVO 120GB ATA Device
  - WDC WD10EARS-00Y5B1 ATA Device
  - WDC WD20EZRX-00D8PB0 ATA Device
+ Display adapters
  - AMD Radeon HD 5450 (driver 15.200.1062.1004)
+ DVD/CD-ROM drives
  - ASUS DRW-1814BLT ATA Device
+ Human Interface Devices
  - HID-compliant consumer control device
  - HID-compliant consumer control device
  - HID-compliant consumer control device
  - HID-compliant device
  - HID-compliant device
  - HID-compliant device
  - HID-compliant device
  - HID-compliant device
  - HID-compliant device
  - USB Input Device
  - USB Input Device
  - USB Input Device
  - USB Input Device
  - USB Input Device
+ IDE ATA/ATAPI controllers
  - ATA Channel 0
  - ATA Channel 1
  - ATA Channel 2
  - ATA Channel 3
  - Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02 (driver 9.4.0.1011)
+ Keyboards
  - HID Keyboard Device
  - HID Keyboard Device
+ Mice and other pointing devices
  - HID-compliant mouse
+ Monitors
  - ViewSonic VX2260wm (driver 1.5.0.0)
  - ViewSonic VX2433wm (driver 1.5.0.0)
+ Network adapters
  - Microsoft ISATAP Adapter
  - Realtek PCIe GBE Family Controller (driver 7.67.1226.2012)
  - Teredo Tunneling Pseudo-Interface
  - WAN Miniport (IKEv2)
  - WAN Miniport (IP)
  - WAN Miniport (IPv6)
  - WAN Miniport (L2TP)
  - WAN Miniport (Network Monitor)
  - WAN Miniport (PPPOE)
  - WAN Miniport (PPTP)
  - WAN Miniport (SSTP)
+ Ports (COM & LPT)
  - Communications Port (COM1)
+ Processors
  - Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz
  - Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz
  - Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz
  - Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz
+ Sound, video and game controllers
  - AMD High Definition Audio Device (driver 7.12.0.7722)
  - Realtek High Definition Audio (driver 6.0.1.6782)
  - WsAudio_DeviceS(1) (driver 5.0.1.0)
  - WsAudio_DeviceS(2) (driver 5.0.1.0)
  - WsAudio_DeviceS(3) (driver 5.0.1.0)
  - WsAudio_DeviceS(4) (driver 5.0.1.0)
  - WsAudio_DeviceS(5) (driver 5.0.1.0)
+ Storage volume shadow copies
  - Generic volume shadow copy
  - Generic volume shadow copy
  - Generic volume shadow copy
+ System devices
  - 4th Gen Core processor DRAM Controller - 0C00 (driver 9.4.0.1008)
  - ACPI Fan
  - ACPI Fan
  - ACPI Fan
  - ACPI Fan
  - ACPI Fan
  - ACPI Fixed Feature Button
  - ACPI Power Button
  - ACPI Thermal Zone
  - ACPI Thermal Zone
  - AMDA00 Interface (driver 12.12.47.550)
  - Composite Bus Enumerator
  - Direct memory access controller
  - File as Volume Driver
  - High Definition Audio Controller
  - High Definition Audio Controller
  - High precision event timer
  - Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10 (driver 9.4.0.1011)
  - Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14 (driver 9.4.0.1011)
  - Intel(R) 8 Series/C220 Series SMBus Controller - 8C22 (driver 9.4.0.1011)
  - Intel(R) 82801 PCI Bridge - 244E
  - Intel(R) 82802 Firmware Hub Device
  - Intel(R) H87 LPC Controller - 8C4A (driver 9.4.0.1011)
  - Intel(R) Management Engine Interface  (driver 9.0.0.1287)
  - Microsoft ACPI-Compliant System
  - Microsoft System Management BIOS Driver
  - Microsoft Virtual Drive Enumerator Driver
  - Microsoft Windows Management Interface for ACPI
  - Motherboard resources
  - Motherboard resources
  - Motherboard resources
  - Motherboard resources
  - Motherboard resources
  - Numeric data processor
  - PCI bus (driver 2.5.0.19)
  - PCI standard PCI-to-PCI bridge
  - Plug and Play Software Device Enumerator
  - Programmable interrupt controller
  - Remote Desktop Device Redirector Bus
  - System board
  - System CMOS/real time clock
  - System timer
  - Terminal Server Keyboard Driver
  - Terminal Server Mouse Driver
  - UMBus Enumerator
  - UMBus Root Bus Enumerator
  - Volume Manager
  - Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01 (driver 9.4.0.1008)
+ Universal Serial Bus controllers
  - Generic USB Hub
  - Generic USB Hub
  - Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26 (driver 9.4.0.1011)
  - Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D (driver 9.4.0.1011)
  - Intel(R) USB 3.0 eXtensible Host Controller (driver 2.5.0.19)
  - Intel(R) USB 3.0 Root Hub (driver 2.5.0.19)
  - USB Composite Device
  - USB Composite Device
  - USB Root Hub
  - USB Root Hub

stack dump:
0012f698  26 18 57 00 de fa ed 0e - 01 00 00 00 07 00 00 00  &.W.............
0012f6a8  ac f6 12 00 26 18 57 00 - 90 84 27 02 0e 00 00 00  ....&.W...'.....
0012f6b8  00 00 00 00 d0 f7 12 00 - f4 f6 12 00 c8 f6 12 00  ................
0012f6c8  0e 00 00 00 e6 17 57 00 - 00 00 00 00 db 48 67 00  ......W......Hg.
0012f6d8  fc f6 12 00 d4 9b 40 00 - f4 f6 12 00 00 00 00 00  ......@.........
0012f6e8  04 1d 2b 02 28 09 66 00 - 40 38 20 02 a4 f7 12 00  ..+.(.f.@8 .....
0012f6f8  a2 04 66 00 08 f7 12 00 - a0 05 66 00 a4 f7 12 00  ..f.......f.....
0012f708  14 f7 12 00 d4 9b 40 00 - a4 f7 12 00 b8 f7 12 00  ......@.........
0012f718  b3 9d 40 00 a4 f7 12 00 - 40 38 20 02 d0 f7 12 00  ..@.....@8 .....
0012f728  00 00 00 00 78 13 68 00 - 00 00 00 00 00 00 00 00  ....x.h.........
0012f738  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
0012f748  00 00 00 00 60 f7 12 00 - 00 00 00 00 18 dd 1f 02  ....`...........
0012f758  18 17 20 02 20 00 00 00 - c4 f7 12 00 c4 f7 12 00  .. . ...........
0012f768  c9 b8 39 74 fc 0b 0c 00 - c9 b8 39 74 5a 04 54 00  ..9t......9tZ.T.
0012f778  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
0012f788  c4 1e 2b 02 d0 f7 12 00 - 00 00 00 00 20 c7 29 02  ..+......... .).
0012f798  f0 19 22 02 c4 f7 12 01 - 40 38 20 02 d4 f7 12 00  ..".....@8 .....
0012f7a8  14 18 68 00 00 00 00 00 - 50 00 23 02 00 00 00 00  ..h.....P.#.....
0012f7b8  dc f7 12 00 d4 9b 40 00 - d4 f7 12 00 00 00 00 00  ......@.........
0012f7c8  00 00 00 00 f8 9a 45 00 - 60 c6 29 02 24 f8 12 00  ......E.`.).$...

disassembling:
[...]
006748be        call    -$269853 ($40b070)     ; System.@LStrToPChar
006748c3        mov     edx, [ebp-4]
006748c6        add     edx, $210
006748cc        mov     ecx, 2
006748d1        call    -$e3d22 ($590bb4)      ; DISQLite3Api.sqlite3_open_v2
006748d6      > call    -$103113 ($5717c8)     ; DISQLite3Api.sqlite3_check
006748db 7225   mov     eax, [ebp-4]
006748de        mov     eax, [eax+$210]
006748e4        mov     edx, $674a3c           ; 'PRAGMA journal_mode=WAL;'
006748e9        call    -$10328a ($571664)     ; DISQLite3Api.sqlite3_exec_fast
006748ee 7226   mov     eax, [ebp-4]
[...]

error details:
Hangs right after install

bugreport.txt (18,041 bytes)

CodeSector

2017-02-19 02:08

administrator   ~0000024

Try to delete folders C:\utilities\TeraCopy and C:\Users\%USER%\AppData\Roaming\TeraCopy\ and reinstall the app.

CodeSector

2017-02-19 02:24

administrator   ~0000025

Fixed 'SQLite3 Error 14', occurring when TeraCopy is unable to reopen deleted or corrupted database files.

Issue History

Date Modified Username Field Change
2017-02-05 10:10 nzo New Issue
2017-02-05 10:10 nzo File Added: CropperCapture[1].Jpg
2017-02-05 10:10 nzo File Added: bugreport.txt
2017-02-05 10:10 nzo File Added: CropperCapture[3].Jpg
2017-02-19 02:08 CodeSector Status new => feedback
2017-02-19 02:08 CodeSector Note Added: 0000024
2017-02-19 02:24 CodeSector Status feedback => resolved
2017-02-19 02:24 CodeSector Resolution open => fixed
2017-02-19 02:24 CodeSector Fixed in Version => 3.0
2017-02-19 02:24 CodeSector Note Added: 0000025