View Issue Details

IDProjectCategoryView StatusLast Update
0000309TeraCopyUIpublic2018-04-09 23:13
Reporteritstratus 
PrioritynormalSeverityblockReproducibilityalways
Status newResolutionopen 
Product Version3.26 
Target VersionFixed in Version 
Summary0000309: Teracopy will not start on Win10 in general but tested currently on latest 1709 (OS Build 16299.125)
DescriptionThe Teracopy GUI never starts. The Windows Application event log shows:

Error EVENT ID 1000:
Faulting application name: TeraCopy.exe, version: 3.2.6.0, time stamp: 0x59e4905e
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d
Exception code: 0xc000041d
Fault offset: 0x001008b2
Faulting process id: 0xd84
Faulting application start time: 0x01d37be2e8879715
Faulting application path: C:\Program Files\TeraCopy\TeraCopy.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 0e5b07ff-64b2-4ce8-8f92-61b447419cb7
Steps To ReproduceJust install the latest version and then try to run the application. Nothing appears but the Application event log produces the error given above?
TagsNo tags attached.
OSWindows 10
OS Version64 bit

Relationships

Activities

listelia

2018-04-09 16:58

reporter   ~0000237

I am getting the same exact issue. Windows 10, 1709 Build 16299.25.
Fresh install of Windows 10, few apps installed including Teracopy.

listelia

2018-04-09 23:06

reporter   ~0000238

To troubleshoot I uninstalled TeraCopy and worked on installing each version gradually. I could go 2.3, would completely uninstall using Revo (would do this for all uninstalls). 3.2 would work, uninstalled it. Then 3.21 would not work nor 3.26 or latest beta.

Tried to install 3.2 and then 'upgrade' to 3.21, or any other version after 3.2 and same issues as noted above. 3.2 works so I can live with that for now.

Thanks in advance!

listelia

2018-04-09 23:09

reporter   ~0000239

Here is a list of everything installed. Was trying to go through and see if anything would 'fight' TeraCopy for Windows Explorer handling. Nothing jumps out at me.

Application Version
7-Zip 18.01 (x64) 18.01
Adobe AIR 28.0.0.127
Adobe Creative Cloud 4.4.1.298
Chocolatey GUI 0.16.0.0
Defraggler 2.21
EaseUS Partition Master 12.9 Trial Edition
Goodix Fingerprint Driver 1.0.33.600
Google Chrome 65.0.3325.181
Google Drive File Stream 25.196.222.1747
Intel(R) Dynamic Platform and Thermal Framework 8.3.10207.5567
Intel(R) Management Engine Components 11.7.0.1054
Intel(R) Rapid Storage Technology 15.7.0.1014
Intel(R) Serial IO 30.100.1725.1
Intel(R) Wireless Bluetooth(R) 20.10.0
Intel® PROSet/Wireless Software 20.30.1
Java 8 Update 161 8.0.1610.12
Java 8 Update 161 (64-bit) 8.0.1610.12
K-Lite Codec Pack 14.0.5 Full 14.0.5
Microsoft OneDrive 18.044.0301.0006
Microsoft Visual C++ 2005 Redistributable 8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.56336
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 11.0.61030.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 11.0.61030.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 12.0.21005.1
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 12.0.21005.1
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810 14.12.25810.0
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810 14.12.25810.0
MobaXterm 10.4.0.0
Notepad++ (64-bit x64) 7.5.6
NVIDIA GeForce Experience 3.11.0.73 3.11.0.73
NVIDIA Graphics Driver 388.75 388.75
NVIDIA HD Audio Driver 1.3.35.1 1.3.35.1
NVIDIA PhysX System Software 9.17.0524 9.17.0524
qBittorrent 4.0.4 4.0.4
Realtek Card Reader 10.0.15063.31236
Realtek Ethernet Controller All-In-One Windows Driver 10.18.526.2017
Realtek High Definition Audio Driver 6.0.1.8219
Revo Uninstaller Pro 3.2.1 3.2.1
Steam 2.10.91.91
TeamViewer 13 13.1.3629
Thunderboltâ„¢ Software 16.3.61.275
TreeSize Free V4.1.2 4.1.2
VLC media player 3.0.1

listelia

2018-04-09 23:13

reporter   ~0000240

Actually it appears this is also noted in
Issue # 0000262, they posted a screenshot so their issue did not show up when I searched first.

Thanks

Issue History

Date Modified Username Field Change
2017-12-28 07:59 itstratus New Issue
2018-04-09 16:58 listelia Note Added: 0000237
2018-04-09 23:06 listelia Note Added: 0000238
2018-04-09 23:09 listelia Note Added: 0000239
2018-04-09 23:13 listelia Note Added: 0000240